911 Public Safety Telecommunicators (PST) State Practice Exam

The first enhanced 911 (E911) call was received in January 1990. This system significantly improved emergency response capabilities by providing not only the caller's phone number but also their location, which is vital for dispatching help quickly and efficiently. The development of enhanced 911 was a crucial advancement over the basic 911 system, which only delivered a caller's phone number and did not include location data. The introduction of E911 marked a significant milestone in public safety telecommunications, allowing emergency services to respond more accurately and promptly to emergencies.