Decision-making refers to the ability to use sound judgment in making decisions based on available facts during emergency situations.

Decision-making indeed involves utilizing sound judgment to evaluate the facts and information at hand, especially in emergency situations. This skill is critical for Public Safety Telecommunicators (PST) as they often need to make rapid and effective decisions under pressure. The ability to process information quickly, assess the situation, and determine the best course of action plays a significant role in ensuring the safety and well-being of individuals involved in emergencies.

In the context of emergency response, excellent decision-making can lead to timely actions that may save lives, provide accurate information to responders, and ensure that resources are efficiently allocated. This capability is grounded in the melding of training, experience, and the ability to think critically in high-stress environments, making the statement true.