During emergency situations, what is an essential procedure a telecommunicator must complete?

Maintaining communication with other agencies is essential during emergency situations because it enables an effective and coordinated response. Emergency incidents often involve multiple jurisdictions and various public safety entities, such as police, fire, and emergency medical services. By ensuring that there is continuous communication with these agencies, telecommunicators can relay critical information, request resources, and update responding units on the evolving situation. This collaboration is vital for enhancing situational awareness and ensuring that all responding bodies are prepared to act based on the most current information.

While documenting details, researching caller backgrounds, and making personal judgments are important aspects of the telecommunicator's role, the primary focus during active emergencies should always be on maintaining steady and clear lines of communication. This ensures that all parties involved in the response operation can work together effectively to protect public safety and save lives.