In public safety communication, what does the term 'call handling' refer to?

The term 'call handling' in public safety communication encompasses the entire process of receiving and managing calls from the moment they come in until they are resolved. This includes not only the initial answering of calls but also the gathering of pertinent information from the caller, assessing the urgency and nature of the situation, providing necessary instructions or support, and coordinating the appropriate response, which may involve dispatching emergency services or providing guidance to the caller.

By focusing on the comprehensive nature of call handling, it highlights the critical role of public safety telecommunicators in ensuring effective communication and resource allocation during emergencies. This also involves active engagement with callers to ensure their needs are understood and addressed appropriately, rather than merely responding to calls or monitoring without interaction. Understanding call handling in its entirety is essential for effective emergency response and public safety operations.