Telecommunicators should give information, not advice.

The principle that telecommunicators should give information, not advice, is crucial to their role in emergency response. Telecommunicators are trained professionals who provide necessary information to callers during emergencies. Their primary responsibility is to relay accurate data regarding resources, procedures, and safety measures without injecting personal opinions or subjective advice.

This guideline is grounded in the need for professionalism and clarity in high-pressure situations. By providing information that is factual and based on established protocols, telecommunicators help ensure a consistent and reliable response for the caller. This approach also protects telecommunicators from liability that could arise from unqualified advice, especially when decisions made based on that advice could lead to negative consequences.

In summary, the correct answer emphasizes the importance of maintaining professionalism and objectivity in the telecommunication role, enhancing the effectiveness and reliability of emergency responses.