Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten:

The choice indicating that telecommunicators should recognize potential issues that may threaten responder and public safety accurately reflects the critical responsibilities of PSTs. It emphasizes the importance of ensuring the safety of both the first responders and the general public during an incident.

Telecommunicators serve as a vital link between the public and emergency service units. They must be well-versed in the skills and capabilities of the units they are dispatching, which includes understanding the threats that incidents may pose to responders and civilians alike. Being aware of available resources allows them to deploy the right assistance promptly, while recognizing potential issues ensures that contingency plans can be activated if necessary. This holistic view of incident management is essential for effectively safeguarding lives and responding to emergencies efficiently.

While the surrounding areas, public safety, and first responders are indeed important considerations, the focus on both responders and public safety together captures the full scope of a telecommunicator's responsibilities during emergency situations.