The Americans with Disabilities Act (ADA) dictates that 9-1-1 services must be accessible to people with _____________.

The Americans with Disabilities Act (ADA) mandates that 9-1-1 services must be accessible to individuals with disabilities to ensure equal access to emergency services. This requirement includes accommodations for those with both hearing and speech impediments. By recognizing the challenges faced by individuals who may have difficulty hearing or speaking, the law ensures that emergency services are equipped to handle calls from a broad spectrum of individuals with various needs. Therefore, the correct answer highlights the essential inclusion of both aspects—hearing and speech difficulties—under the ADA's framework for accessible emergency services.