What behavior is not characteristic of effective customer service in a communications center?

Hurrying through calls does not align with effective customer service in a communications center. In this environment, telecommunicators are often dealing with individuals who may be in crisis or experiencing heightened emotions due to emergencies. Taking the time to fully listen to callers, understand their needs, and provide them with the attention they deserve is essential.

Practicing active listening skills, being courteous and patient, and showing empathy are all fundamental aspects of quality customer service. Active listening allows the telecommunicator to grasp the full context of the situation and respond appropriately. Being courteous and patient helps to build trust and rapport with callers, which can often lead to better outcomes in emergency responses. Empathy allows telecommunicators to relate to a caller's situation and convey understanding, which can be particularly comforting in stressful moments.

In summary, effective customer service requires a supportive and attentive approach, which cannot be achieved if calls are hurried. This quality directly impacts how well the telecommunicator can assist the caller, making it crucial for them to engage fully with each situation.