What is the correct order of questions a telecommunicator should ask to understand an incident?

The correct order of questions a telecommunicator should ask is critical for effectively assessing an incident. Starting with "Where" is essential because having the exact location allows for a swift and precise response from dispatchers and emergency personnel. Next is "What," which helps clarify the nature of the incident; knowing whether it is a fire, medical emergency, or crime scene will inform the appropriate response. "When" is vital to establish how long ago the incident occurred, which can impact urgency and available resources.

Following this order, asking about "weapons" becomes important in contexts that may involve danger or aggression, equipping responders with information to ensure their safety. Inquiring about "who" helps identify potential victims, suspects, or other involved individuals that might require attention. Lastly, "how" considers the circumstances of the incident, potentially revealing additional details that could be relevant for responders and investigators.

This sequence ensures that responders have all necessary information in a logical flow, prioritizing location and immediate needs before delving into specifics about the incident and individuals involved.