What should a Telecommunicator adjust based on the caller's understanding?

Adjusting communication style based on the caller's understanding is essential for effective communication. Each caller may have a different level of knowledge about the emergency situation, their own feelings of stress or urgency, and varying literacy or language skills. By tailoring the communication style—such as simplifying language, speaking more slowly, or using more empathetic tones—a Telecommunicator can ensure that the information being conveyed is clear and can be easily understood. This approach fosters a better connection with the caller, allows for more accurate information gathering, and ultimately enhances the overall response to the situation.

In contrast, response protocol, call prioritization, and information gathering are more fixed elements that may not change based on the caller’s understanding. These aspects are generally determined by established guidelines and situational assessments rather than being specifically tailored to each individual caller's comprehension level.