When should telecommunicators provide pre-arrival instructions?

Providing pre-arrival instructions is crucial in various emergency situations, particularly when the situation is stable. This approach allows the telecommunicator to give necessary guidance to the caller, enabling them to take appropriate actions before emergency responders arrive. In stable situations, there is usually enough time to offer instructions without placing the caller in further jeopardy or prolonging the emergency response.

In scenarios where the environment is chaotic or unstable, offering pre-arrival instructions may not be feasible or safe, as it could distract the caller or put them at risk. Thus, the stability of the situation is the key factor that determines the appropriateness of giving such instructions. This ensures that the caller can effectively manage the situation while waiting for help to arrive.