Which of the following should be avoided during a telecommunication exchange with a distressed caller?

In a telecommunication exchange with a distressed caller, interrupting should be avoided as it can further escalate the caller's anxiety and distress. When communicating with individuals in crisis, it is essential to allow them to express their feelings and thoughts without interruption. Interrupting can make the caller feel that their concerns are not being taken seriously and can lead to frustration. Instead, techniques such as active engagement, empathy, and clarification are vital for establishing trust and understanding. Active engagement allows the telecommunicator to be present and attentive, empathy shows that the caller's feelings are acknowledged, and clarification ensures that the information being provided is understood correctly by both parties. These skills create a supportive environment that is crucial in crisis situations.